Freightcom is a shipping platform. It connects you with carrier partners and uses those ties to offer shipping rates. The Help Centre says plainly, “We do not have our own fleet of trucks.” So Freightcom books the shipment, and a carrier moves it.
Reviews of Freightcom are mixed. Some customers like the rates and the helpful account managers. Others report extra charges after shipping and slow claim follow-up. This guide explains how the service works, why bills can change, and what to check before you ship.
Quick verdict: The evidence shows a real shipping platform with a published process for rates, tracking, claims and insurance. Customer reports are split. It looks like a better fit for people who enter exact shipment details and keep their records. It looks like a weaker fit for anyone who needs a fixed final price with no later changes.
What Is Freightcom?
Freightcom helps businesses ship parcels and freight. The Help Centre says it uses carrier relationships to offer preferred rates to small and medium-sized businesses.
Think of it as a middle step. You enter your shipment details and compare options. You book through Freightcom. The carrier you pick then handles the pickup and delivery.
This matters when something goes wrong. The carrier’s own terms and rules may apply to your shipment. It also explains why you read about both Freightcom and carriers in reviews.
How Does Freightcom Work?
The homepage describes one place to compare, book and ship. The process looks like this:
- Enter your shipment details, such as weight and size.
- Compare the shipping options shown.
- Choose a service and book it.
- Track the shipment through the platform.
The homepage also introduces Milo, an AI Shipping Assistant. Check the current site to see if this feature is still offered.
What Shipping Services Does Freightcom Offer?
The services page lists a wide range. Most readers will care about the first four rows in the table below.
| Service | What it covers |
|---|---|
| Courier service | Parcel shipping. The homepage says parcel and courier options have “no minimum shipping volume.” |
| LTL freight | LTL means less-than-truckload. It is for freight that does not fill a whole truck. |
| eCommerce shipping | Shipping tools for online sellers |
| Cross-border and international courier | Shipping between countries, including Canada and the US |
| Spot Quote and specialized LTL | One-off and special freight needs |
| White glove services | Specialty handling |
| Fulfillment services | Warehousing and order fulfillment |
| Enterprise tools | Freight audit, white label and TMS (transport management system) |
The “no minimum” line covers the parcel and courier offer. Do not assume it applies to every service.
Freightcom vs. ClickShip
The Help Centre describes ClickShip as Freightcom’s eCommerce management platform. It has integrations and services made for online businesses. So ClickShip is related to Freightcom. It is not an unrelated company.
How Much Does Freightcom Cost?
There is no single Freightcom price. The Help Centre says carriers look at four things when they set a rate:
| Rate factor | Why it matters |
|---|---|
| Weight | Heavier shipments usually cost more to move |
| Dimensions | Size changes how much space the shipment takes |
| Distance | The route and travel distance affect the rate |
| Transit speed | The delivery speed you choose affects the quote |
To see a real price, you need a quote for your own shipment. Any price you read elsewhere may be out of date.
The company also calls its rates competitive. That is the company’s own claim. The pages checked do not show that it is the cheapest choice for every route.
Can Freightcom Add Charges After Shipping?
Yes, it can happen. The Help Centre says carriers may add handling charges after they process a shipment. It says missing or wrong shipment information is a frequent cause.
The Terms of Service also say customers must give correct shipment and customs information. In plain terms, a wrong weight or size can change your bill.
The Terms of Service say charges missing from the original quote can still be billed, for reweighing, dimensions, shipment counts, address changes, storage, redelivery or added services.
Reviewers raise this problem too. Their reports are one person’s account, not proof about every shipment.
- A Reddit commenter warns: “Watch the billing(extra charges thrown in without notification)”.
- Trustpilot reviewers mention extra charges and warehouse fees.
- A BBB complaint begins with “Numerous improper and duplicate charges”.
The official page explains why charges can be added. The reviews show that some customers were surprised by them. Both facts matter.
What Do Freightcom Reviews Say?
We looked at Trustpilot, two BBB pages, Reddit and PissedConsumer. The reports are mixed.
What customers like:
- Competitive rates
- Helpful account managers
- An easy-to-use platform
- One Reddit commenter reported about five years of use without issues
What customers complain about:
- Extra charges and warehouse fees after shipping
- Delayed tracking
- Slow claim follow-up
- Hard-to-reach support
Some reports are strong. One Trustpilot review is titled “We lost over $5,000 CAD because of Freightcom.” Another says “Fine until something goes wrong, then complete radio silence.”
A BBB reviewer, a Canadian small business, described “back to back issues.” That reviewer also said claims can drag on “for months on end.”
Another BBB complaint says packages were “returned without delivery attempts.” In a review first posted on February 19, 2025, one PissedConsumer user reported a missed pickup. They said the phone lines were busy, they waited over 40 minutes, and they received no reply after leaving their contact details. That page shows a 2.4 out of 5 rating based on only one registered review. That is too small a sample to judge overall satisfaction.
The BBB business profile shows an F rating. It cites failure to respond to nine complaints and lists 11 complaints filed. The separate BBB complaints page shows 12 complaints in the last three years. Check the live BBB pages for current totals.
Keep the limits in mind. Reviews are personal accounts. They do not show how often problems happen across all shipments. They also do not prove that every complaint is true.
Is Freightcom Legit?
A Reddit user asked this after a Toronto to Detroit shipment. Getting the shipping documents took two days, and the process felt odd to them.
Here is what the evidence shows:
- Freightcom runs a full website with service pages, a Help Centre and a Contact Us page with a phone number and email.
- It publishes claims steps, insurance terms and Terms of Service.
- Customers report both good and bad experiences.
- Recurring complaints in the pages reviewed include extra charges, delivery delays and slow claim follow-up. These are customer reports, not proof of how often problems occur across all shipments.
So the answer is not a simple yes or no. Freightcom looks like a real shipping platform with a clear process. Whether it is right for you depends on how well you can prepare your shipment details. It also depends on how you handle a billing or claim problem.
How Do Freightcom Tracking, Delays and Refunds Work?
The Help Centre says you can track a shipment through the platform. The homepage also has a tracking entry point.
Delivery dates are estimates. The Contact Us page says pickup and transit times are not guaranteed. It also says the count leaves out the pickup day and weekends.
Refunds for delays are limited. The Contact Us page says LTL shipments are not eligible for service-failure refunds only because of transit delays. Do not count on a refund just because a pallet arrives late.
If you need to move a pickup, the Contact Us page has a section for rescheduling.
How Do Freightcom Insurance and Claims Work?
Insurance and carrier liability are two different things.
- Carrier liability: The claims page says shipments without Freightcom Insurance are subject to the carrier’s maximum liability.
- Freightcom Insurance: The insurance terms say the insurer is Liberty Mutual Insurance Company. Freightcom facilitates the policy between the customer, the broker and the insurer. The terms include conditions and exclusions.
Buying insurance does not promise that every loss will be paid. Read the policy terms before you ship.
What to keep for a claim
The Contact Us page asks for these items:
- A cost or purchase invoice
- Photos of the package before you unpack it
- Photos of the damaged product
- Photos of the packaging, if you have them
- A detailed description of the loss or damage
The page says Freightcom needs 30 to 90 days to settle a claim. That is the company’s stated timeline. It is not a promise for every case. Some reviewers say claims take longer.
Before Your First Shipment: A Short Checklist
- Measure and weigh your shipment with care.
- Fill in all shipment details fully and correctly.
- Read the limits of the service you choose.
- Read the insurance terms and decide if you want coverage.
- Keep your invoice and take photos before and after unpacking.
- For cross-border shipments, check customs steps. The Help Centre covers HS codes (product codes used for customs), customs brokers and international documents.
How Do You Contact Freightcom Customer Service?
The Contact Us page has separate routes for customer service, technical support and claims. See the “Current checks” box below for the details.
There is one point to watch. The Contact Us page gives customer service hours on weekdays. The Help Centre also says support for a shipment already picked up is available 24/7. These may cover different situations, so do not assume all support runs around the clock.
Current Checks
These details can change. Check the live pages before you rely on them.
| Item | What the pages show | What to check |
|---|---|---|
| Customer service email | [email protected] | Contact Us page |
| Customer service phone | 1-877-335-8740 x2 | Contact Us page |
| Customer service hours | Monday to Friday, 9 AM to 5 PM Eastern Time | Contact Us page |
| Technical support | [email protected] | Contact Us page |
| Support for picked-up shipments | Help Centre says 24/7 | Help Centre |
| Claims timeline | 30 to 90 days | Contact Us page |
| Services and features | Listed on the services page and homepage | Services page |
| Trustpilot rating and count | Changes as new reviews arrive | Live Trustpilot page |
| BBB rating and complaint counts | Profile shows an F rating and 11 complaints filed. Complaints page shows 12 in the last three years. Totals differed between views. | Live BBB pages |
| Insurance terms | Liberty Mutual Insurance Company is the insurer | Current insurance terms |
Frequently Asked Questions About Freightcom
What kind of company is Freightcom?
Freightcom is a shipping platform for businesses. It works with carrier partners and uses those ties to offer shipping rates. It books your shipment, but a carrier moves it.
How does Freightcom work?
You enter your shipment details and compare options. Then you book a service and track the shipment on the platform. Final charges can still change if shipment details were wrong or missing.
Is Freightcom legit?
The evidence shows a working company with published services, contact details, claims steps and insurance terms. Customer reviews are mixed. Some praise rates and support. Others report extra charges and slow claims.
What does Freightcom offer?
It lists courier service, LTL freight, eCommerce shipping, cross-border shipping, international courier, Spot Quote and white glove services. It also lists fulfillment and enterprise tools such as freight audit and TMS.
Does Freightcom own trucks?
No. The Help Centre says it does not have its own fleet. It connects customers with carriers that move the shipments.
Can Freightcom add charges after shipping?
Yes, it can happen. The Help Centre says carriers may add handling charges after processing. Wrong or missing shipment details are a frequent cause. Several reviewers also report extra charges.
How do I track a Freightcom shipment?
Use the tracking tools on the Freightcom platform. The homepage and Help Centre both explain tracking. Remember that delivery dates are estimates and not guaranteed.
Does Freightcom refund delayed shipments?
Not always. The Contact Us page says transit times are estimates. It also says LTL shipments are not eligible for service-failure refunds only because of transit delays.
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